bd game Privacy Policy
This policy clearly explains how the information you provide while using bd game is collected, what purposes it is used for, and how it is kept secure.
Table of Contents
1. Introduction and Scope
bd game is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the bd game website, mobile application, and any services connected to them.
By registering and opening an account on bd game, or by continuing to use the service, you are considered to have accepted the terms described in this Policy. This Policy is to be read alongside our Terms and Conditions, and both documents together form the basis of the agreement between you and bd game.
Protecting user privacy is a core part of how bd game operates. We believe that transparency and accountability are the foundation of a trustworthy service. That is why this Policy clearly and plainly describes what we do — and do not do — with your information.
2. Types and Sources of Data Collected
2.1 Information Provided at Registration
When you open an account on bd game, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Preferred currency and deposit method (bKash, Nagad, Rocket, Upay)
- Username and password
2.2 Information Collected During Use of the Service
While you use the platform, certain information is collected automatically, including:
- IP address and device identity (device type, operating system, browser version)
- Login time, session duration, and usage patterns
- Gaming history, betting records, and deposit and withdrawal transactions
- Details of communications with customer support
2.3 Identity Verification Information
To ensure security and prevent fraud, bd game may request a copy of a government-issued ID or other relevant documents for identity verification in certain situations. This information is stored with the highest level of confidentiality.
3. Purposes of Data Use
bd game uses your information only for specific and legitimate purposes. The main purposes are outlined below:
3.1 Account Management
Your information is needed for registration, login, and identity verification. This ensures that only the account holder can manage their account.
3.2 Transaction Processing
Payment information provided is required to complete deposits and withdrawals. bd game processes information for a minimum deposit of ৳500 and withdrawal of ৳800.
3.3 Service Improvement
Usage patterns are analysed to improve the platform's game selection, interface, and overall experience.
3.4 Security and Fraud Prevention
Information is used to detect and prevent the creation of multiple accounts, financial fraud, and other dishonest activity.
3.5 Communication and Support
You may be contacted regarding important account-related information, promotional offers, or support matters. bd game's 24/7 live chat and email support operate in both Bangla and English.
4. Data Storage and Security Measures
bd game treats the security of user data as its highest priority. To this end, multiple layers of technical and administrative safeguards are in place:
- SSL Encryption: Every data transfer on the website and app is encrypted using SSL technology.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Restricted Access: Only authorised staff can access the information required for their role.
- Regular Security Reviews: Audits are conducted regularly to identify system vulnerabilities.
- Firewall and Intrusion Detection: Protection is maintained at the server level.
However, it is technically impossible to guarantee complete security when transmitting data over the internet. Please also take care of your own account security — use a strong password and do not share it with anyone.
5. Sharing Data with Third Parties
bd game never sells your personal information or transfers it to third parties for marketing purposes. Data sharing occurs only in the following limited situations:
5.1 Service Provider Partners
Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support services. These partners are contractually bound to uphold bd game's privacy standards.
5.2 Legal Obligations
Information may need to be disclosed in response to a court order or a valid request from a legal authority. In such cases, bd game provides only the information legally required.
5.3 Organisational Changes
In the event of a business merger or acquisition, user information may be transferred to the new entity. You will be notified in advance and protection equivalent to this Policy will be maintained.
6. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the bd game website and app. These fall into several categories:
6.1 Essential Cookies
These cookies are necessary to maintain login sessions, verify security, and enable core functionality. They cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and last-played games). Disabling them may limit certain features.
6.3 Analytical Cookies
These cookies collect data to analyse platform usage patterns and improve the service. The data collected is anonymous and analysed at an aggregate level.
You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the platform.
7. Privacy of Minors
bd game's services are for persons aged 21 or older only. No information is collected from anyone under the age of 21, and minors may not use this service.
Age is verified during the registration process. If it becomes known that information from a minor was collected by mistake, that information will be deleted immediately and the relevant account will be closed. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.
8. User Rights
As a bd game user, you have several rights over your own information:
8.1 Right to Access
You may ask what information bd game holds about you. We are obliged to provide that information within a reasonable time.
8.2 Right to Correction
If your account contains incorrect or outdated information, you may request a correction. General details can be changed by you directly in your account settings.
8.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing transactions.
8.4 Right to Object to Processing
You can opt out of marketing communications at any time. This can be done through your account settings or by contacting the support team directly.
For further questions about these rights, visit our FAQ section or contact the support team directly.
9. Data Retention and Deletion Policy
bd game retains your information only for as long as necessary to provide the service or to meet legal obligations. The main data retention principles are:
- Active Accounts: Necessary information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, financial records and identity verification information are retained for a set period as required by law.
- Analytical Data: Anonymous usage data may be retained long-term for service improvement purposes.
- Deletion Requests: Upon receipt of a valid request, information is deleted within a reasonable time, unless a legal obligation requires otherwise.
To better understand bd game's position on data retention and deletion, you can read about the organisation's values and principles on our About Us page.
10. Notice of Policy Changes
bd game may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:
- The "Last updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered mobile number or email address.
- Continuing to use the platform after the updated policy is published will be considered acceptance of the new policy.
It is therefore recommended that you check this page regularly. If you object to any change, you always have the right to close your account.
11. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact bd game in the following ways:
- Live Chat: Support is available 24/7 via direct chat in both Bangla and English.
- Email: [email protected]
We aim to respond to all valid requests within a reasonable time. Requests relating to financial information or identity verification may require additional verification.